kno86 Privacy Policy

1Data Controller

kno86 (the "Platform", accessible at kno86.org) acts as the data controller in respect of all personal data collected from players who register accounts, access the platform, or interact with kno86 services in any capacity. As data controller, kno86 determines the purposes and means by which personal data is processed and bears full responsibility for ensuring that such processing is carried out lawfully, fairly, and transparently.

kno86 operates as an internationally licensed online gaming platform primarily serving English-preference players across Indonesia, including major cities such as Jakarta, Surabaya, Bandung, Medan, Semarang, Bali, Yogyakarta, Palembang, and Makassar. All transactions on the kno86 platform are denominated in Indonesian Rupiah (IDR / Rp).

2Personal Data We Collect

kno86 collects personal data across several categories. The specific data points collected from any individual player will depend on the stage of their relationship with the platform — whether they are a visitor, a registered but unverified account holder, or a fully verified and active player.

kno86 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data, except where a government-issued identity document submitted for KYC purposes incidentally contains such information (e.g., religion field on Indonesian KTP cards). In such cases, kno86 uses the document solely for age and identity verification and does not process the incidental sensitive data for any other purpose.

3How We Collect Your Data

kno86 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide voluntarily during account registration, KYC document uploads, payment method setup, customer support interactions, or when responding to promotional surveys and questionnaires.
• Automated platform tracking: Technical and behavioural data collected automatically as you browse and interact with the kno86 platform, including session logs, game activity records, and betting history generated by our core gaming infrastructure.
• Cookies and similar technologies: First-party cookies, local storage, and session tokens used for authentication, session management, fraud detection, and platform performance optimisation. See Clause 7 for full cookie details.
• Payment processors: Transaction confirmation data, payment method verification signals, and chargeback or dispute notifications received from our integrated Indonesian banking and e-wallet partners.
• Third-party KYC providers: Identity verification results, document authenticity signals, and watchlist screening outcomes from licensed KYC and anti-money-laundering (AML) service providers.
• Game providers: Game round outcomes, RTP (Return to Player) statistics, and session data transmitted by our licensed studio partners — including Pragmatic Play, Evolution Gaming, PG Soft (Pocket Games Soft), Spribe, NetEnt, and Microgaming — for platform reconciliation, dispute resolution, and responsible gaming monitoring.

4Purposes of Processing

kno86 processes your personal data exclusively for the following defined purposes. We do not repurpose your data for uses incompatible with these stated objectives without first obtaining your explicit consent or as otherwise required by applicable law.

1. Account creation and management. To create, maintain, authenticate, and administer your kno86 player account, including enabling you to log in securely, manage your wallet, and access all platform features.
2. Identity verification and KYC compliance. To verify that you are at least 21 years of age and to confirm your identity in accordance with our international licensing obligations and anti-money-laundering (AML) policies.
3. Payment processing. To facilitate IDR deposits and withdrawals via your registered Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja), and to maintain accurate financial records of all transactions.
4. Fraud prevention and platform security. To detect, investigate, and prevent unauthorised account access, fraudulent payment activity, multi-accounting, bonus abuse, bot usage, and other prohibited activities described in the Terms & Conditions.
5. Responsible gaming monitoring. To monitor betting patterns and account activity for indicators of problem gambling behaviour, to enforce player-imposed deposit limits and self-exclusion requests, and to comply with our responsible gaming obligations.
6. Customer support. To respond to your queries, resolve complaints, process account closure requests, and communicate with you about your account status, pending transactions, or security alerts.
7. Legal and regulatory compliance. To meet our obligations under international gaming licensing requirements, including record-keeping, audit cooperation, AML reporting, and responding to lawful requests from competent authorities.
8. Platform improvement and analytics. To analyse aggregate, anonymised usage data for the purpose of improving the kno86 platform, optimising game offerings, and enhancing the overall player experience. This processing does not involve individual profiling.
9. Direct marketing (with consent). To send you promotional communications about bonuses, seasonal offers (e.g., Idul Fitri promotions, Indonesian Independence Day specials), and new game launches — only where you have opted in and have not subsequently withdrawn consent.

5Legal Basis for Processing

kno86 processes your personal data on one or more of the following legal grounds, depending on the purpose for which the data is being used:

6Data Sharing & Third Parties

kno86 does not sell your personal data to any third party. Data is shared only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose. All third-party recipients who process personal data on kno86's behalf are bound by contractual data processing agreements that require them to maintain confidentiality, implement appropriate security measures, and process data only on documented instructions from kno86.

• Payment processors and banking partners: BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja receive the minimum account and transaction data necessary to process your deposit and withdrawal requests.
• KYC and identity verification providers: Licensed third-party KYC vendors receive your identity documents and personal details solely for the purpose of age verification, document authenticity checking, and AML watchlist screening.
• Game studio providers: Pragmatic Play, Evolution Gaming, PG Soft, Spribe, NetEnt, Microgaming, and other integrated studios receive session identifiers and wallet transaction data necessary for game round settlement and dispute resolution. They do not receive your full KYC data.
• IT infrastructure and hosting providers: Cloud hosting, database management, and cybersecurity service providers who operate kno86's technical infrastructure process data in the course of delivering those services, subject to strict contractual confidentiality obligations.
• Customer support platforms: Our customer support tooling providers may process support ticket content and communication history to facilitate the delivery of support services to you.
• Legal and regulatory authorities: kno86 will disclose personal data to competent government authorities, regulators, law enforcement agencies, or courts where required to do so by applicable law, a court order, or a binding regulatory instruction. kno86 will, where legally permitted, inform you of such a disclosure request before complying.

7Cookies & Tracking Technologies

kno86 uses cookies and similar client-side storage technologies on the kno86.org platform to maintain session state, prevent fraud, and optimise the player experience. No third-party advertising or cross-site tracking cookies are deployed on kno86.

You may manage or delete cookies via your browser settings at any time. Please be aware that disabling session or security cookies will prevent you from logging into your kno86 account and will impair core platform functionality. Disabling preference or analytics cookies will not affect your ability to play or transact.

8Data Retention

kno86 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, regulatory obligations, or our international gaming licence conditions. The following retention periods apply:

• Active account data: Retained for the lifetime of your account and for a minimum of five (5) years following the date of account closure, in accordance with standard AML record-keeping obligations.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure (whichever is later), as required under international AML and gaming licensing frameworks.
• Transaction records: All deposit and withdrawal records, including IDR amounts, timestamps, and payment method identifiers, are retained for a minimum of seven (7) years to comply with financial record-keeping obligations.
• Customer support records: Support tickets, chat transcripts, and complaint records are retained for three (3) years from the date of resolution.
• Marketing preference data: Opt-in records and consent logs are retained for the duration of the player relationship and for three (3) years thereafter.
• Technical and session logs: Server-side access and session logs are retained for up to 12 months for security and fraud detection purposes, after which they are automatically deleted or anonymised.

Upon expiry of the applicable retention period, kno86 will securely delete or anonymise personal data such that it can no longer be associated with any identifiable individual. Where complete deletion is technically impracticable due to backup infrastructure constraints, kno86 will isolate the data from active processing until deletion can be completed.

9Data Security

kno86 implements a comprehensive, layered security architecture designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. Our security measures include, but are not limited to:

• Transport-layer encryption: All communications between your device and kno86 servers are encrypted using TLS 1.3 with 256-bit AES cipher suites. Our SSL certificate is issued by a globally trusted Certificate Authority.
• Data-at-rest encryption: Personal data stored in kno86 databases is encrypted at rest using industry-standard encryption protocols. Encryption keys are managed through a dedicated key management service and are rotated on a regular schedule.
• Access controls: Access to systems that process personal data is restricted on a strict need-to-know basis. All kno86 staff with access to personal data are subject to confidentiality obligations, background screening, and regular privacy training.
• Two-factor authentication (2FA): kno86 strongly recommends that all players enable 2FA via their account security settings. 2FA is mandatory for all kno86 internal administrative access to player data systems.
• Penetration testing and vulnerability management: kno86 conducts regular third-party penetration tests and automated vulnerability scans on its platform infrastructure. Identified vulnerabilities are triaged and remediated according to a risk-based schedule.
• Incident response: In the event of a personal data breach that poses a risk to your rights, kno86 will notify affected players promptly and, where required, report the breach to the relevant supervisory authority within the timeframe mandated by applicable law.

10Your Data Rights

As a kno86 player, you hold the following rights in respect of the personal data we hold about you. These rights may be exercised at any time by contacting [email protected] with a clear description of your request. kno86 will respond within 30 days and will not charge a fee for the exercise of these rights in ordinary circumstances.

Where kno86 is unable to comply with a data rights request — for example, because fulfilling the request would conflict with a legal retention obligation or would require verification that the request is made by the account holder — kno86 will explain the reason for refusal clearly and promptly. You retain the right to escalate unresolved privacy complaints to the relevant data protection supervisory authority in your jurisdiction.

11Minors & Age Restriction

kno86 implements age verification as a mandatory step during the account registration process and may require additional documentary evidence of age (such as a KTP, passport, or SIM) during the KYC process. Parental and guardian controls are the responsibility of the account holder's household; if you believe a minor in your care has registered an account on kno86, please contact [email protected] immediately so the account can be reviewed and closed.

kno86 does not direct any marketing or promotional content toward individuals under 21 years of age and does not use data from minors for any processing purpose whatsoever.

12International Data Transfers

kno86 operates under international licensing and may store or process your personal data on servers and systems located outside of Indonesia. Where personal data is transferred to a jurisdiction that does not have data protection laws equivalent to those of your home jurisdiction, kno86 ensures that appropriate safeguards are in place to protect your data, including:

• Contractual clauses in data processing agreements with third-party processors that impose GDPR-equivalent data protection obligations regardless of the processor's jurisdiction.
• Encryption of data in transit and at rest such that any interception during cross-border transfer would not expose readable personal data.
• Strict restrictions on the jurisdictions to which KYC documents and financial data may be transferred, limiting such transfers to jurisdictions with adequate privacy infrastructure.

By using the kno86 platform, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Indonesia as described in this clause, subject to the safeguards outlined above.

13Policy Amendments

kno86 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the features and services offered on the platform. All amendments will be published on this page with an updated "Last Updated" date visible at the top of the document.

Where an amendment materially affects how kno86 processes your personal data — particularly in ways that are less favourable to you than the previous version — kno86 will provide advance notice via email to your registered account address and will display a prominent notice on the kno86 platform for a minimum of 30 days prior to the change taking effect. Continued use of the kno86 platform after the effective date of any amendment constitutes acceptance of the revised Privacy Policy.

We encourage all players to review this Privacy Policy periodically. The current version will always be available at kno86.org/privacy-policy. If you disagree with any amendment, you may close your account and request deletion of your personal data in accordance with Clause 10 before the amendment takes effect.

14Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way kno86 processes your personal data, please reach out to our privacy team using the details below. We are committed to resolving all privacy enquiries promptly, professionally, and in full compliance with our obligations as a responsible data controller.

For responsible gaming concerns — including self-exclusion requests, deposit limit adjustments, or guidance if you feel gambling is becoming a problem — please visit our Responsible Gaming page or contact the support team directly. We take all responsible gaming communications with the highest level of care and urgency.